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Salon Policies

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Collierville Hair

Our Mission
Our mission is to provide a safe space for our artists, students, and clients to be themselves, relax, learn, grow and enjoy.

By entering into our beauty bar, you agree with these policies.

Children are welcome in the salon by appointment only. Although most children are incredibly well-behaved, our mission is to provide a safe and relaxing experience for our guests and artists. Since we are a boutique space, we are working on reducing the number of people in the salon, especially on the salon floor. Therefore, children are welcome in the salon only if they have a reservation. Management will give verbal reminders in-person if this policy is violated.

Please do not bring anyone to your reservation. Due to the size of our salon, the pandemic, and our desire to create the best environment possible for our clients and staff, we cannot have guests of guests on the floor or in the reception area. If you have one guest with you, they may sit in the reception area if it's not busy, but they will not be allowed inside if you have multiple people with you. Please have them stay in the building common area outside BASK or in the car. Management will give verbal reminders in-person if this policy is violated and ask the guest to stay in the building lobby outside BASK or in the car. The only additional guests allowed on the salon floor are parents accompanying a minor or guests with special needs who have an appointment.

Hair services, payments, questions, concerns, and adjustments are directly between you and your stylist. BASK is a booth rental salon, and all stylists are independent contractors running their independent businesses in our facility. They rent a chair at BASK and operate their separate entities. If you have questions about your hair, please get in touch with your stylist directly.

Product return/exchange policy: If you are not happy with products purchased directly through BASK, we are happy to swap them out for a product of equal or lesser value as long as they have only been used one time. We cannot issue refunds on open products. If the swap out is a higher-priced item, the guest is responsible for making the difference. We cannot swap out products less than 90% complete and do not issue refunds on products that have been opened/used. If your product is unopened, we are happy to give a return or swap it out within seven days of purchase. BASK is not responsible for sales made between you and your artist directly.

Sick Policy: If you are not feeling well, please call us prior to your scheduled reservation to reschedule for another day. We want you to feel well and do not want to risk spreading illnesses to our staff or other clients. 

Stylist booking/no-show policies: Please be mindful of your stylist's booking and no-show policies listed on their booking/ services/ confirmation pages. If their policies are not clearly listed, please ask for their policies before booking a reservation.

For more frequently asked questions, please click here!

Thank you for understanding and respecting our beauty bar.

If you have questions, concerns, or feedback about these policies please give us a call. 
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